Política de reembolso

Last updated: June 2026

 

This Refund & Return Policy explains how AtraFlips (“we,” “us,” or “our”) handles all refund requests and related customer concerns. By purchasing from www.atraflips.com (the “Site”), you agree to the terms below.

AtraFlips is committed to delivering products that arrive in good working condition. If you experience an issue with your order, please review the policy below.

 

Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or significantly different from the product description, please contact us within 48 hours of delivery.

To submit a claim, email support@atraflips.com and provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

Our team will review all requests within 2–3 business days.

Replacement First Policy

For verified defective, damaged, or incorrect items, AtraFlips will provide a replacement at no additional cost whenever possible.

Replacement requests must be approved by our support team before any action is taken.

Refund Eligibility

If a replacement has been provided and the replacement item also arrives defective, damaged, or non-functional, you may become eligible for a refund.

Refund eligibility is determined after review by our support team.

Approved refunds will be issued to the original payment method.

No Physical Returns

AtraFlips does not accept physical returns.

Customers should not send products back unless specifically instructed by our support team.

Any unauthorized returns may be refused or discarded.

Change of Mind / Buyer’s Remorse

We do not offer refunds, replacements, or credits for:

• Change of mind

• Ordering by mistake

• Incorrect address information provided by the customer

• Failure to read the product description before purchase

• Personal preference after delivery

Order Cancellations

Orders may only be cancelled before processing and fulfillment begins.

Once an order has been processed or shipped, cancellation requests cannot be guaranteed.

Lost Packages

If a package is lost during transit, please contact us.

We will work with the carrier to investigate the shipment and determine an appropriate resolution.

Packages marked as delivered by the carrier are generally considered successfully delivered.

Refund Processing Time

Approved refunds are typically processed within 5–7 business days.

Actual posting times depend on your payment provider or financial institution.

Contact Us

For questions regarding this policy, contact:

support@atraflips.com

We are happy to assist you.